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Kembali| NIM (Student Number) | L1A005133 |
|---|---|
| Nama Mahasiswa | DIAN AYUNINGTYAS PURNAMA |
| Judul Artikel | TINGKAT KEPUASAN PELAYANAN PERSALINAN PADA PASIEN JAMPERSAL DI BALAI KESEHATAN MASYARAKAT IBU DAN ANAK (BKMIA) PURWOKERTO |
| Abstrak | TINGKAT KEPUASAN PELAYANAN PERSALINAN PADA PASIEN JAMPERSAL DI BALAI KESEHATAN MASYARAKAT IBU DAN ANAK (BKMIA) PURWOKERTO Kepuasan pengguna pelayanan kesehatan pemerintah dapat diketahui dengan adanya penilaian atas pendapat masyarakat terhadap pelayanan Pemerintah yang mengacu pada aturan Menteri Pendayagunaan Aparatur Negara Nomor 25 tahun 2004 tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat. Tujuan penelitian ini yaitu untuk mengetahui tingkat kepuasan pasien Jampersal terhadap pelayanan persalinan di Balai Kesehatan masyarakat Ibu dan Anak (BKMIA) Kartini Purwokerto. Pengukuran tingkat kepuasan menggunakan nilai Indeks Kepuasan Masyarakat (IKM) dengan menghitung nilai rata-rata tertimbang masing-masing unsur pelayanan. Terdapat 14 unsur pelayanan yang digunakan yaitu prosedur pelayanan, persyaratan pelayanan, kejelasan petugas pelayanan, kedisiplinan petugas pelayanan, tanggung jawab petugas pelayanan, kemampuan petugas pelayanan, kecepatan pelayanan, keadilan mendapatkan pelayanan, kesopanan dan keramahan petugas, kewajaran biaya pelayanan, kepastian biaya pelayanan, kepastian jadwal pelayanan, kenyamanan lingkungan, keamanan pelayanan. Jenis penelitian ini deskriptif dengan rancangan cross sectional. Populasi penelitian ini adalah seluruh pasien Jampersal yang melakukan persalinan di BKMIA Kartini Purwokerto dari Oktober 2011-Oktober 2012 sebanyak 267 pasien. Sampel penelitian ini 71 orang pasien jampersal yang melahirkan secara normal di BKMIA Purwokerto. Analisis data dengan menggunakan nilai Indeks Kepuasan Masyarakat (IKM) yang dihitung dengan menggunakan nilai rata-rata tertimbang masing-masing unsur pelayanan. Hasil penelitian diperoleh nilai 78,3 yang berarti pasien puas dengan pelayanan kesehatan di BKMIA Kartini Purwokerto yang dinilai baik. Saran untuk BKMIA Kartini Purwokerto diharapkan dapat mempertahankan bahkan meningkatkan kualitas pelayanan yang sudah dinilai baik. Kata Kunci : Kepuasan pasien, kualitas pelayanan Pustaka : 35 (1996-2012) |
| Abstrak (Inggris) | LEVEL OF SATISFACTION ON CHILDBIRTH SERVICES OF JAMPERSAL PATIENT AT COMMUNITY MOTHER AND CHILD HEALTH CENTER (BKMIA) IN PURWOKERTO User satisfaction of Government health service can be identified by the assessment of public opinion with the services provided refers to the rules of the Minister for Administrative Reforms No. 25 of 2004 on the General Guidelines for Preparation of Community Satisfaction Index. The aim of research is to find out the satisfaction level of Jampersal patient on the childbirth services at Community Mother and Child Health Center (BKMIA) of Kartini in Purwokerto. Measuring the satisfaction level of patient in this study using the Community Satisfaction Index value by calculating the weighted average value of each service element. There are 14 elements of the service, namely service procedures, service requirements, clarity of service personnel, disciplinary of service personnel, service personnel responsibilities, service personnel capabilities, speed of service, fairly of service personnel, courtesy and friendliness of service personnel, reasonableness of service charges, cost certainty, certainty of service schedules, comfortable services environment and security services. Type of research is descriptive with cross sectional design. Population of this research is total number of all Jampersal patients who give birth at BKMIA of Kartini in Purwokerto during October 2011-October 2012 as many as 267 patients. Sample of research were 71 Jampersal patients, who give birth normally at BKMIA of Kartini in Purwokerto. The technique data analysis of this research uses the Community Satisfaction Index value by calculating the weighted average value of each service element. Based on the calculation, which has got the value of Community Satisfaction Index is 78.3, it means that patients are satisfied with the health services of BKMIA Kartini in Purwokerto which is considered to be good. Based on the conclusion, it can be suggested that BKMIA of Kartini in Purwokerto is expected to maintain and even improve the quality of services that have been rated as good by patient. Key words : Patient Satisfaction, Service Quality Pustaka : 35 (1996-2012) |
| Kata Kunci | Kepuasan pasien, kualitas pelayanan |
| Nama Pembimbing 1 | Arif Kurniawan, SKM., M.Kes |
| Nama Pembimbing 2 | Arih Diyaning Intiasari, SKM., MPH |
| Tahun | 2013 |
| Jumlah Halaman | 9 |
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